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Electronic Merchant Systems

Financial Services
Office space:
48,000 square feet
Approximate new annual payroll:

Electronic Merchant Systems relocated its corporate headquarters to Downtown Cleveland in mid-2018 as its business continued to expand.  EMS signed a lease for approximately 48,000 square feet of office space in the 250 West Huron Building at Tower City Center. This ideal location occupies the entire fourth floor and a portion of the fifth floor of Tower City Center's former Chase Financial Plaza, comfortably accommodating EMS’ growing work force, which was originally based outside of downtown Cleveland in Independence, Ohio.

The decision by Electronic Merchant Systems to move over 180 jobs to Cleveland is a welcomed decision. Their choice to relocate to our great City will provide them with an environment where they can continue to grow, recruit talent and create jobs.

Frank G. Jackson

Electronic Merchant Systems has been helping small to mid-sized business owners realize their full potential since 1988. EMS currently services tens of thousands of retail, internet, and start-up businesses nationwide by handling over $3 billion of their annual payment card transactions.  EMS’ mission is to be the industry leader in payment services by pairing an innovative suite of business solutions with a high level of quality service.

We're excited …to create a new headquarters that reflects our winning culture and will help us attract and retain great talent in Cleveland.

Daniel Neistadt

 “Our growth has been significant, and we were drawn to the 250 West Huron building because of its central location, which will enable our employees to fully experience the city of Cleveland and what it has to offer…. This first-class space will be large enough to accommodate our current needs, as well as those driven by EMS' continuing growth." 

“Electronic Merchant Systems is an exciting addition to downtown Cleveland’s commercial landscape,” said Bedrock’s (owner of Towner City Center) founder, Dan Gilbert.  “Tower City is… the perfect location for a FinTech leader like EMS. As more and more people choose downtown to live work and play, we are looking forward to helping meet the growing demand for modern, tech-friendly office space and building Cleveland’s profile as a true destination for flourishing new economy businesses.”

Electronic Merchant Systems received a total Job Creation Incentive Grant of approximately 150,000 for bringing 180-190 new jobs to the City of Cleveland and approximately $10,000,000 in new annual payroll.